General Question

1. What is a search?
2. What is a PPSR Search?
3. Why should I use IgniteiBroker to perform a search?
4. Can IgniteiBroker be integrated with our own applications, for example personal loan approval applications or credit card approval applications?
5. Who is a 'Guest User'?
6. Do I need to register to IgniteiBroker to perform searches?
7. Can I place order as a 'Guest User'?
8. Can I use the same credentials to login to IgniteiBroker which I had used to register as 'New User' while ordering the extracts as a 'Guest User'?
9. I am a registered user of IgniteiBroker. Should I register again to use Credit Reporting facility?
10. Why does registering as a 'New User' from Home page asks for more details while for 'Guest User' registration asks much less information?
11. What can I do if my search provides no results?
12. Do I need to give credit card details to use free search services?
13. I forgot my password. What do I do?
14. How do I change the details of my user account?
15. I am having problems logging in. Why?
16. I tried to search however nothing has been returned?
17. Can I use my IgniteiBroker username and password to log in to conduct an ASIC search outside of IgniteiBroker?
18. Why should I use IgniteiBroker when I can directly use ASIC search services?
19. Some of the terms are not self-evident. Where can I find what the terms mean?
20. What is a Credit Report?
21. Why should I buy a Credit Report from IgniteiBroker?
22. From where am I getting this Credit Repots?
23. How do I receive the PPSR information I have requested?

1. What is a search?

A search provides you with information kept on ASIC registers about a company, person or professional role (such as an auditor, liquidator or licensee) which is available to the public. Some basic information is available for free, but other information must be purchased.

2. What is a PPSR Search?

The Personal Property Securities Register (PPSR) is the register where you can search details of personal property in Australia and New Zealand.

3. Why should I use IgniteiBroker to perform a search?

IgniteiBroker is fast, easy to use, safe, cost-effective and reliable in the search results it provides to its users. You can enjoy significant discounts for bulk purchases.

4. Can IgniteiBroker be integrated with our own applications, for example personal loan approval applications or credit card approval applications?

Yes, IgniteiBroker can integrate with your application API at no extra cost. With this approach, you will not need to use credit card for extracting information from ASIC or extracting credit reports.

5. Who is a 'Guest User'?

On clicking 'Guest User' you will be allowed to enter IgniteiBroker as a guest user without providing your credentials. You will have the privilege to browse through all the searches provided by us.

6. Do I need to register to IgniteiBroker to perform searches?

No. You can just login as a 'Guest User' to perform a search. But to order an extract, you will be required to register and for that, it takes only a minute and your details remain safe.

7. Can I place order as a 'Guest User'?

No. As a 'Guest User', you can only search for the information. However, if you want to order an extract(s), you will be required to register at the 'Shopping Cart' page and for that, it takes only a minute and your details remain safe.

8. Can I use the same credentials to login to IgniteiBroker which I had used to register as 'New User' while ordering the extracts as a 'Guest User'?

Yes, you can use the same credentials to login to IgniteiBroker.

9. I am a registered user of IgniteiBroker. Should I register again to use Credit Reporting facility?

No, you are not required to register again. IgniteiBroker supports single sign on for all searches and extracts under IgniteiBroker banner.

10. Why does registering as a 'New User' from Home page asks for more details while for 'Guest User' registration asks much less information?

Guest users can come and go into the application and only search, but can never order an extract unless they register as a paying user. Hence IgniteiBroker limits the Guest user details capture.

11. What can I do if my search provides no results?

You may need to search using different search criteria, as there may not be any details against your search criteria.

12. Do I need to give credit card details to use free search services?

No, credit card details are not required for free search services. Credit card details are required only for paid searches.

13. I forgot my password. What do I do?

If you forget your password, then just click on the forgot password link present right below the Login button. This will redirect you to the page where you can enter your registered email id and a password reset link will be sent to you.

14. How do I change the details of my user account?

You can change your account details like contact details and other details from Account profile page.

15. I am having problems logging in. Why?

In such a case please report the issue immediately by clicking the support tab in the menu. Or please reach us by calling 1300-72-55-72.

16. I tried to search however nothing has been returned?

This is not a possibility. But, if you did face such an incident please report it immediately to us via our support page. If possible provide us more details on the incident.

17. Can I use my IgniteiBroker username and password to log in to conduct an ASIC search outside of IgniteiBroker?

No. IgniteiBroker User ID and Password are valid only for IgniteiBroker.

18. Why should I use IgniteiBroker when I can directly use ASIC search services?

IgniteiBroker provides you with a very simple and user friendly interface for searching and placing an order with special customized discounts tailored to your needs. IgniteiBroker is a cost-effective search solution for you with an extremely easy to use user interface. If you have IgniteiBroker API to your application, you do not have to use your credit card for extracting data. Instead you will be invoiced monthly.

19. Some of the terms are not self-evident. Where can I find what the terms mean?

Please refer the table below for the terms and their expansion/meanings:

Terms Expansions/Meanings
ABN Australian Business Number
ACN Australian Company Number
APTY Australian Proprietary Company
APUB Australian Public Company
ARBN Australian Registered Body Number
ASIC Australian Securities and Investment Commission
Attachments via Email Documents is sent as an attachment via Email
Browse keys Family names
Current Provides you with data relevant to the status as in current point of time
CreditorWatch An organisation Ignite Intelligence partners with to provide Credit Reports of Australian companies
DoB Date of Birth
FNOS Foreign Company Registered with ASIC
Historical Provides you with data from the beginning of its origin in ASIC to the current point of time
Hyperlink via Email Hyperlink is sent in the Email as the document size may reach till 500 pages
Maximum Number of Names Maximum number of output names to be displayed
Minimum Score This value indicates the degree to which the search results will match the input criteria
NAB National Australia Bank
NZ New Zealand
NZ Co New Zealand Companies office
PPSR Personal Property Securities Register
RACN Registered Australian Body
Reduce Former Name Score An entry in this field which is a former name of an Organisation and has an 100% match with the requested details will then be reduced to 99% and hence will not be an exact match
Search Scope Scope of search options within a given jurisdiction
Sort by Score Sorting the output as per their score in percentage in which it matches with the given input name to be searched
Word Match Matches the combination of words in the search

20. What is a Credit Report?

A Credit report is a report of a company's past borrowing and repaying history, including information about late payments and bankruptcy.

21. Why should I buy a Credit Report from IgniteiBroker?

IgniteiBroker provides an easy to use interface to search and obtain a credit report quickly. If you have IgniteiBroker API to your application, you do not have to use your credit card for extracting Credit Reports. Instead you will be invoiced monthly.

22. From where am I getting this Credit Repots?

From CreditorWatch with whom we have partnered to obtain Credit Reports.

23. How do I receive the PPSR information I have requested?

You will receive the information you requested in an email. Your searches can be viewed in the Order History section of the website after logging in.

Searching IgniteiBroker

1. What information can I search for from the ASIC registers via IgniteiBroker?

You can search and download the following from the ASIC registers via IgniteiBroker:
  Business Name Holder Search
  Business Name Search
  Personal extracts
  Satisfied Charges Extract
  Organisational Extract
  Offline Organisation Name Search
  Relational Organisation Extract
  Charge Details
  Professional Registers Extract
  Authorised Representatives
  Banned & Disqualified Registers
  Document Image Search

2. What information can I search for, from New Zealand Company registers via IgniteiBroker?

You can search and download the following from the New Zealand registers via IgniteiBroker:   New Zealand Entity Search
  New Zealand Person Search
  New Zealand Entity Bulk Search

3. What information can I search for from the AUS PPSR registers via IgniteiBroker?

You can search and download the following from the ASIC registers via IgniteiBroker:
  Motor Vehicle Search
  Search for Watercraft
  Search by Aircraft
  Search by Intellectual Property
  Search by PPSR Registration Number
  Search by Individual Grantor
  Search by Organisation Grantor
  Ordinal Search
  Retrieve Search Results
  Request Search Certificates
  Reissue Search Certificates

4. The ASIC information I am looking for is not available in the standard search results. How can I find it?

You may need to purchase a full extract to gain access to the information you are looking for. In an instance where the information you are looking for is not available via our search services, please submit a request for a customized search to ASIC. You can email your request to: access.request@asic.gov.au. Alternatively, please seek our support on 1300-72-55-72.

5. How do I get information on the address of an Australian company?

Search for the company using the Business Names search. This search will show you the locality of the companies registered office. You will need to purchase the current company extract to obtain the full address of the company.

6. How do I get information on the address of a New Zealand company?

To get the information on the address of a New Zealand company, you just need to search for the company using the New Zealand Entity Search.

7. Can I search for Credit Reports on Non-Australian Companies?

No, you can't. Currently IgniteIBroker provides only Credit Reporting for Australian companies only.

Fees & Payments

1. Why do I have to pay for my search products?

We provide basic search results for free from the ASIC and New Zealand Company registers. However, the law sets fees for obtaining some publicly available information contained in our registers.

2. What are the fees for search products?

Please view our Fees & Samples page.

3. How can I pay for my searches?

IgniteiBroker offers payment via PayPal only.

4. Can anyone access my personal details e.g. card details once I make payment?

The protection and security of information that you provide on IgniteiBroker is very important and strict industry standards are applied at all times. Payment information that you enter when using IgniteiBroker is processed and stored in accordance with the Payment Card Industry Data Security Standard (PCI DSS) by the supported Payment Gateway Providers. The storage of payment information on the Payment Gateway server used by IgniteiBroker is protected from external networks by the deployment of firewalls and proxy servers.

5. How do I view my payment receipt?

A receipt will be emailed to your nominated email address.

6. I ordered the wrong product, can I get a refund?

Once you have completed your purchase, we cannot offer you a refund as we submit your request immediately to ASIC and/or New Zealand Companies are unable to cancel the order with ASIC and/or New Zealand Companies. To avoid such a situation, please ensure you remove any unwanted products from your shopping cart before purchasing it.

7. How do I know if I have been charged for a payment I made?

Once you complete the payment process, you will be confirmed with a payment reference number. This implies the transaction was complete. You will also receive a tax invoice to the email ID you have registered with IgniteiBroker.

8. What if I don't have a credit card?

If you don't have a credit card, you can use PayPal for making payments. You can even do a bank transfer to Ignite Intelligence's bank. For details, call on 1300-72-55-72.

9. What should I do if I want to change the credit card details for my account?

We do not associate your Credit card details with your account. So you can use any credit card you want while purchasing.

10. Can I get discounts for bulk downloads?

Yes, you can. Please contact Nima on 0466 392 338 to avail bulk discount facility.

11. How can I request a customized IgniteiBroker API for my applications?

Please contact Nima on 0466 392 338 to obtain a customised API free of cost.

12. How do I dispute a transaction?

Please call us on 1300-72-55-72 along with the transaction number or your order number or your invoice number. We are open to discuss this with you.

13. Can I do multiple searches?

Yes, we have a shopping cart to cater to this need. Your multiple orders will be stored in your shopping cart until you checkout to finalize your order.

14. How long is the payment valid, for retrieving certificate by search certificate number?

Every search on AUS PPSR generates a Search Certificate Number. This Search Certificate Number is valid for 24 hours after the search has been conducted. One can use this Search Certificate Number to retrieve the corresponding search certificate as long as the number is valid.

Search Products

1. How do I receive my search products once I have paid for them?
2. What format will I receive my documents in?
3. What is the difference between free information and a paid product?
4. What is the difference between extracts and Document Image?
5. How long will it take to get the search results returned?
6. What formats are the search results presented to me?
7. Can the ASIC extracts, ASIC document images and NZ company extracts purchased be used for legal proceedings in court?
8. Can Credit Report be used for legal purpose?
9. Can PPSR certificates be used for legal purpose?
10. If I just require a registered address or a list of current directors, which is the best search for me?
11. When I entered the name of a director for a personal extract, it indicated there were five listings for the same person name. Do I need to pay for each record?
12. When I searched, more than one record was found for the same search words. How do I make out which one I have to buy?
13. I have put in a request for an ASIC document image and received a short email back from ASIC but no search result. What does this mean?
14. Can I order documents lodged prior to 1 January 1991?
15. Can I include a matter or reference number with my order and on the printed extract?
16. What are the different ASIC extracts and Credit Reports delivery methods?
17. When will my search results be delivered?
18. Can I cancel an already lodged electronic request for extracts and or document image request?
19. Is it mandatory to enrich the Credit report order with ASIC Organization Search?
20. Is it possible to enrich ASIC reports with Credit Reports?
21. What does Credit Report contain?
22. What information does the search certificate contain?

1. How do I receive my search products once I have paid for them?

Immediately after payment is made you will receive the extract in a portable document format (PDF) format through email.

2. What format will I receive my documents in?

We supply purchased information in PDF format. These files can be viewed using Adobe Reader software, available from www.adobe.com/reader. The documents will be delivered to you via an email sent to your nominated email address.

3. What is the difference between free information and a paid product?

Free information will provide you with the basic and current information about an organisation or person at the time of viewing. A paid extract will provide you with additional information about that organisation or person.

4. What is the difference between extracts and Document Image?

Extracts are the PDF version of the information provided by ASIC. Document images are imaged copies of documents lodged by a company to ASIC. For e.g. Financial report, Company Registration form, etc.

5. How long will it take to get the search results returned?

IgniteiBroker has connectivity with the ASIC database and New Zealand Companies register and CreditorWatch database via a very fast, dedicated and reliable network. If the information seeking queue is less, your request should not take more than a minute or so on an average to be fulfilled except in cases where documents are mailed to your postal address.

6. What formats are the search results presented to me?

The search results are presented in a readable format with key identifiers highlighted. This is supported by most of the browsers.

7. Can the ASIC extracts, ASIC document images and NZ company extracts purchased be used for legal proceedings in court?

Yes, ASIC documents are recognized by the Australian legal system, and so is the case with NZ documents in New Zealand. All documents are usually up to date and maintained to the best of company standards.

8. Can Credit Report be used for legal purpose?

With our limited legal knowledge we suggest it can be used for the legal purpose. However we advise you to seek legal opinion on this topic.

9. Can PPSR certificates be used for legal purpose?

Yes, you can. PPSR certificates are usually up to date and maintained to the best of company standards. However we advise you to seek legal opinion on this topic.

10. If I just require a registered address or a list of current directors, which is the best search for me?

A current organisation extract would be sufficient for this type of requests.

11. When I entered the name of a director for a personal extract, it indicated there were five listings for the same person name. Do I need to pay for each record?

In such case you can narrow down the search using filter options or identify the person using other fields provided in the search result page. Yes, you will have to pay for each item you add to the shopping cart.

12. When I searched, more than one record was found for the same search words. How do I make out which one I have to buy?

Please call us on 1300-72-55-72, and we will try to help you.

13. I have put in a request for an ASIC document image and received a short email back from ASIC but no search result. What does this mean?

Sometimes, document images are sent to a 'queuing' line within ASIC. Initially, you can be sent a 'queue' number to indicate the request has been received by ASIC. The search Extract will be emailed to your nominated email id within a couple of hours.

14. Can I order documents lodged prior to 1 January 1991?

Yes. If the pre-1991 document has already been scanned into ASIC's document image database (from a microfiche), it will be listed on the organisation's document listing.

15. Can I include a matter or reference number with my order and on the printed extract?

No, you can contact our support team on 1300-72-55-72 requesting this feature.

16. What are the different ASIC extracts and Credit Reports delivery methods?

The Delivery methods for Offline Organisation Search, Document Image Request and Satisfied Charges are as below:


Delivery Methods If available, the document is
Email attachment Up to 50 pages
Email with download link Up to 500 pages
Fax Up to 50 pages
Post More than 500 pages

For the rest of the services, the extracts will be sent via email.

17. When will my search results be delivered?

For Organisation Extract, Relational Organisation Extract, Person Extract & Weekly Summary, your search results should be retrieved from ASIC's system and presented to you within minutes of your search. The response time is dependent on ASIC's system, the length of the queue at the time of query and the speed of your network. For Offline Organisation Name Search, your search request will be processed by ASIC's system in the overnight batch process and delivered to you the following day, by email. For Document Image, your search results will be delivered directly from ASIC to you by the chosen delivery method. Email delivery usually takes no more than 24 hours. Delivery by fax or post will take longer. Response time varies depending on the number of orders in the queue at ASIC. Since Credit Reports are delivered by email, the above delivery times for email are applicable. Please note that from time to time, there may be disruptions to the service due to the ASIC's and CreditorWatch system being temporarily unavailable for various reasons like scheduled and unscheduled maintenance. Please contact us for more information on 1300-72-55-72 if you come across a service disruption.

18. Can I cancel an already lodged electronic request for extracts and or document image request?

Electronic requests cannot be cancelled as you are interacting in a live data environment of government databases.

19. Is it mandatory to enrich the Credit report order with ASIC Organization Search?

No, it's optional.

20. Is it possible to enrich ASIC reports with Credit Reports?

Yes, you can, by choosing an option to do so.

21. What does Credit Report contain?

Credit Report contains:
1. Organisation Summary
2. Risk Summary
3. Historical Credit Scores
4. Court Judgments, if any
5. Payment Defaults, if any
6. Historical Timeline (Allows you to view the changes to a company over time including ASIC updates, name and director changes and potential adverse data (defaults/judgments))

22. What information does the search certificate contain?

Your search certificate contains 3 main parts:
  Details of your search.
  Details of any registrations found.
  National Exchange of Vehicle and Driver Information System (NEVDIS) data.
Details of your search
The details of your search include your:
  Search number.
  Search certificate number.
You will need your search number or search certificate number if you want to retrieve your original search result or search certificate at a later time.
Search criteria
The search criteria shows the information you entered to conduct the search. If you get an unexpected result, or the details about the vehicle in the NEVDIS data don't match the vehicle you searched on, check that you entered the serial number correctly.
Details of any registrations found
If your search found no registrations, a note to this effect is included on your search certificate. The next entry on your search certificate will be the NEVDIS data.
If your search found one or more registrations, the details of these registrations are included on your search certificate, for example:
  Registration Details provides the PPSR registration number, start and end dates.
  Collateral Details provides information about the vehicle and how the interest is held in the vehicle.
  Secured Party Details identifies the person or organisation that holds the interest in the vehicle.
  Address for Service provides details on how to contact the secured party.
  History Summary outlines details of any amendments to the registration.
NEVDIS data
NEVDIS data is provided by the state motor registries and other government agencies.
The PPSR system may return data on: vehicle description, vehicle registration (plate) information, stolen and written off status from NEVDIS. PPSR does not store or maintain that data. It is maintained by NEVDIS and transmitted through to the PPSR. Accordingly, the PPSR search results provide only the information that NEVDIS provides in response to a message request from the PPSR.
NEVDIS does not return vehicle identification information in relation to a vehicle that was never road registered.
NEVDIS results may include the following.
No NEVDIS data is returned for the serial number you entered. This means that the serial number you entered is not recorded on NEVDIS. This may be due to:
  An incorrect serial number entered.
  The vehicle not having been recently or never registered.
  Punctuation and/or a space entered in the Chassis Number field.
NEVDIS data does not match the vehicle you are looking at. In this circumstance, investigate whether you have entered the serial number correctly. If you have entered it correctly, you may choose to investigate the vehicle with the state motor registries or police.
Stolen Vehicle Indicator - 'no data' specifies that there is no NEVDIS data to indicate the vehicle has been stolen.
Written Off Indicator - 'no data' specifies that there is no NEVDIS data to indicate the vehicle has been written off.
The NEVDIS data also includes a number of explanatory notes. Please make sure you read these notes, as they relate to the data provided.
All queries regarding the accuracy of stolen vehicle information should be directed to the state police. Queries regarding the accuracy of any other vehicle information should be directed to the state motor registries.
The PPS National Service Centre cannot provide any assistance in correcting this data.

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